Payment and Refund Policy
Last updated: 18 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of Course A, a visual storytelling resource for entertainment media covering stage presentation, lighting design, camera framing, and smooth workflows for show content, made through the website operated by glitstoryx. It governs transactions for access to digital course materials, including video lessons, downloadable resources, and related content. The policy covers individual course purchases, any bundled offerings, and subscription-based access where available. It does not extend to third-party services or physical goods.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. glitstoryx reserves the right to adjust prices at any time, but changes will not affect confirmed orders. No hidden fees apply for standard digital delivery. Customers outside the UK may incur import duties or local taxes upon purchase, though these are not charged by glitstoryx and remain the responsibility of the purchaser. Currency conversion fees imposed by payment providers are also borne by the customer.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments are accepted via major credit and debit cards processed through secure third-party gateways compliant with PCI DSS standards. Authorisation occurs at the point of purchase, with funds held until the order is confirmed. glitstoryx does not store card details. All transactions use encrypted connections to protect personal and financial information in line with UK GDPR and the Data Protection Act 2018. Suspected unauthorised use should be reported immediately to the card issuer.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms upon successful payment authorisation and receipt of a confirmation email containing order details and access instructions. This email constitutes acceptance of the order by glitstoryx. Customers should retain this confirmation for their records. Access to Course A materials is granted electronically immediately after confirmation, subject to the terms outlined herein.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. However, for digital content such as Course A, this right is lost once the customer begins downloading or accessing the materials, as permitted by the Consumer Contracts Regulations 2013. Subscriptions may be cancelled at any time, but access continues until the end of the paid period with no prorated refunds unless otherwise specified.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available only within the 14-day period if no materials have been accessed or downloaded. Once access begins, the course is considered used and non-refundable. Exclusions include promotional bundles, customised content, or services already rendered. Technical issues preventing access may qualify for resolution rather than refund, at the discretion of glitstoryx.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with the subject line "Refund Request" and include the order number, purchase date, customer name, and a brief explanation. Requests must be submitted within the applicable period. glitstoryx will acknowledge receipt within two working days and may request additional verification details such as the registered email address used for purchase.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt, glitstoryx inspects the request against access logs to confirm eligibility. Approval or rejection is notified by email within 10 working days. If approved, further instructions follow. Rejected requests include a clear explanation referencing the specific policy clause. Customers may appeal once with additional evidence.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 working days after approval, though bank processing may extend this to 14 days. Customers receive confirmation once the refund is initiated. No cash refunds or alternative methods are offered.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content in Course A is subject to immediate access upon purchase, waiving the standard cooling-off period once consumption starts. Subscriptions renew automatically unless cancelled prior to the renewal date. Promotional offers carry the same refund terms unless explicitly stated otherwise at purchase. No refunds apply to partially used subscription periods.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation with notification. Duplicate charges are investigated and refunded if verified. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraud triggers immediate order hold and reporting to relevant authorities under UK law, without prior notice to the account holder.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy operates alongside rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and UK GDPR. Nothing herein excludes liability for faulty digital content or breaches of statutory rights. Customers in the United Kingdom retain full protection against unfair terms and misleading practices.
Contact Route, Policy Changes, and Last-Updated Date
Queries regarding this policy should be directed to [email protected] or via the contact form on the Contacts page. glitstoryx may update this policy periodically to reflect legal changes or operational needs. The current version is dated 18 September 2026 and supersedes prior versions. Continued use of the site after updates constitutes acceptance of the revised terms. Address correspondence to 24 Shelton Street, London WC2H 9UB, United Kingdom where required for formal notices.